Shipping policy

Shipping Policy

Thank you for shopping with Dialoons. We are committed to delivering your orders quickly, safely, and efficiently across Pakistan. Please review our shipping policy below.

1. Order Processing Time

- All orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
- You will receive a confirmation message once your order is successfully placed

2. Delivery Time

- Standard delivery time is 2–5 business days depending on your location
- Remote areas may require additional delivery time
- Delivery timelines are estimates and may vary due to unforeseen circumstances

3. Shipping Charges

- Shipping charges may vary based on location and order value
- Any applicable shipping fee will be clearly shown at checkout
- We may offer free shipping on selected deals or order amounts

4. Cash on Delivery (COD)

- We offer Cash on Delivery (COD) all over Pakistan
- Please ensure your contact number is active for confirmation calls
- Orders may be canceled if confirmation is not received

5. Order Tracking

- Once your order is shipped, you will receive a tracking ID via SMS or email
- You can track your order through the courier company’s website

6. Delivery Attempts

- Our courier partners will attempt delivery 2–3 times
- If the order is not received, it may be returned to us
- Re-delivery may require additional charges

7. Delays & Issues

- We are not responsible for delays caused by courier services, weather conditions, or other unforeseen issues
- In case of significant delays, our support team will assist you

8. Damaged or Missing Items

- If you receive a damaged or incomplete order, please contact us within 48 hours
- Provide clear pictures or video proof for quick resolution
- We will arrange a replacement or compensation accordingly

9. Incorrect Address

- Customers are responsible for providing accurate shipping details
- We are not responsible for orders delivered to incorrect addresses provided by the customer

10. Contact Us

For any shipping-related queries, feel free to contact us:

Email: dialoonstech@gmail.com
Phone/WhatsApp: 03068806827

We appreciate your trust in Dialoons and aim to provide you with a smooth and reliable delivery experience.